I am a former senior technical support specialist, now working as a senior specialist in product marketing and customer success at HelpWire. I bring extensive expertise in the technical support field, along with in-depth knowledge of HelpWire, its competitors, and evolving user demands. Through my articles on this blog, I share insights and experience to help others optimize their approach to remote support.
I’m also passionate about exploring new tools on the market and diving into the technical aspects of self-hosted and open-source solutions, often reflecting my personal experiences in the content I write.
